I don’t see edibles or extracts on the online store. Where can I buy them?
At the present, we cannot and do not ship those products. But they are available at local dispensaries here: https://www.northernstandard.com/stores.
Is there a minimum purchase amount required for purchase online?
The minimum purchase amount to place an order from the online store is $10.00.
Do you ship products internationally?
At the current time, we only deliver Northern Standard merchandise within the US.
How can I track my shipment?
Your order can be tracked here (https://www.ups.com/tracking/tracking.html) using the tracking number emailed to you along with your purchase confirmation.
Do Northern Standard products come under warranty?
No, all sales are final. Merchandise that is defective or damaged upon arrival may be returned, unused, to: P.O. Box 416, Alma, CO 80420 within 30 days of receipt.
We will notify you via email when we receive your return to arrange a replacement.
If my battery or pen stops working after I’ve started using it, can I get a replacement?
Contact Northern Standard by email ([email protected]) if this happens.
Does Northern Standard offer a refund for products damaged on arrival?
No, unless otherwise stated at the time of purchase, we will replace the product if it is damaged or defective.
Can I exchange defective products in-person at a Northern Standard stockist?
No. Please return them to us at P.O. Box 416, Alma, CO 80420 within 30 days of receipt.
Can I place an order by phone?
No. Northern Standard products may be purchased online or at a local dispensary.
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